• Berger Express Painting (hereinafter referred as 'the services") provides a hassle free solution for painting houses, which is much faster, cleaner and better than traditional painting. The painting work is carried out by trained painters with special equipment, which are deployed based on the painting conditions and specific requirements at the site. The combination of skill, specific equipment and superior wall coating products from the house of Lewis Berger provides a unique experience of peaceful painting of homes.
• The solution offered by Berger Paints India Limited ("Berger" or "Company") includes painting advisory comprising measurement of the area of the house to be painted, evaluation of the surface to be painted and recommendation of a suitable painting system, providing of a preliminary estimate and introduction of a trained painting contractor ("the Contractor") to the customer. The Contractor referred by the Company is trained on the use of relevant tools with the required skill in all applicable areas.
• A painting work comprises surface preparation, application of primers or priming and application of finish coats. While Berger trained contractors are sufficiently trained to carry out the required task, the quality also depends on the quality of the wall, the brickwork, the mortar and the cement used, presence of moisture, pollutants, salt petre, etc. For example, if there is seepage of water from any source, a painting work will never be successful. While Berger representatives and contractors will make all reasonable efforts to inspect these issues before commencing any work, it is desirable that the customers also independently carry out an assessment, since all the aspects may not be visible or apparent at the time of inspection. Berger does not provide any masonry or plumbing related services and neither has it trained its contractors in these aspects. It is always advisable for the customers to satisfy themselves in this regard before any painting work.
• The Contractor through its independent assessment, takes up assignments referred by the Company. The Company specifically states that provision of painting services is subject to contract between the customers and the Contractors. The Company supplies paint through its authorised dealers and provides training only. The Company only acts as a bridge between the customer and the Contractor, and it is entirely left upon the customer and the Contractor to work out the modalities of executing the work.
• In case a contract is finalized between the Contractor and the customer, based on market rates, the Contractor's services may include the following depending on scope of the job:
  • Covering furniture and taping parts which are liable to get affected;
  • Scraping of walls;
  • Mixing of putty and textured coatings, if required;
  • Application of paints;
  • Providing desired finish; and
  • Post painting clean-up
• During the course of the job, the Contractor may, as per scope of the job and wherever required, utilize automatic tools such as multi-mixers, handheld sanders, auto rollers, etc. for the purpose of fast and trouble free execution of the work. There may be instances where application of one or more of such equipment is not required.
• The Company does not act as a last stop service provider. The Company has limited control over the painting services delivered by the Contractor and the Company makes only a sincere attempt to assist and guide the customers in order to avail best service and hence does not take responsibility of suitability, reliability, timeliness, or accuracy of the painting services provided by the Contractor. Therefore, in no event the Company shall be liable or responsible in any way for any direct, indirect, incidental, consequential or punitive action arising out of your availing the services offered on this platform.
• This service is solely provided by the Company to assist customers for availing a hassle free solution for painting houses, which is much faster, cleaner and better. By viewing, using the services available on this platform and carrying out transaction with the Contractor, you fully agree to the terms and conditions set herein.
• The Company provides the services through a number of Contractors throughout India. Every Contractor has its own terms and conditions. By transacting business with the Contractor after viewing information on our website or call center, you fully agree and undertake to follow their terms and conditions.
• Once a Customer provides his/her contact details on our website or call centre, the Company's representative may coordinate through phone, sms, notifications, emails or other communications to schedule a time for the Contractor to attend to the Customer's request. The Customer must notify the Company immediately if he/she decides to cancel the request, preferably by phone/email. By providing your contact details, you hereby agree and accept that any solicitation from the Company's end in this respect shall not be considered as "unsolicited commercial communication" as defined in the Telecom Commercial Communication Customer Preference Regulations, 2010 and/or any amendments thereto.
• XP Sanding machine retains most of the dust generated while sanding in a vacuum bag. Its efficacy depends on surface conditions such as presence of undulations, flaking, moisture, etc. The usage of floor and furniture covers minimises spread of dust.

IN NO EVENT THE COMPANY SHALL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

For any queries/assistance, kindly contact our Consumer Relations Manager at 1800 103 6030 or send an email to consumerfeedback@bergerindia.com